Shipping

UK Shipping

We ship all our pieces with Royal Mail Tracked Delivery. 

If the shipping provider cannot access the recipient at the given address and the item is returned to us the customer is liable for any redelivery costs. 

International Shipping

We ship international parcels with Royal Mail Tracked Delivery. The parcel will then be handed to the international postal service. 

Customers are responsible for any custom charges. If for any reason the parcel is returned to us due to delays in customs or unpaid charges, customers are responsible for redelivery costs.

If the shipping provider cannot access the recipient at the given address and the item is returned to us the customer is liable for any redelivery costs.

Returns & Refunds

If you are in any way unsatisfied with your purchase you can return your item for an exchange or a full refund within 14 days. Please email us at mussi@mussi.co.uk for a return address or if you are seeking an exchange.

Please be aware that many of our items are one-of-a-kind, hand made, limited addition pieces so may vary slightly from the image shown on the website. 

Your refund will be made within 14 working days from the day on which we receive the product back from you. 

Returned items must be as new, unworn, with tags in their original position. Goods are returned at your cost, so for security email a copy of the tracking number when you ship back your order.

Email your tracking number to mussi@mussi.co.uk